Think Deep

Support

Help with Think Deep

For app issues, general feedback, privacy questions, or feature suggestions, email [email protected]. Think Deep does not have an account system, so you do not need to provide a username or private reflection history when asking for help.

Premium and purchases

If Premium does not appear after a purchase or reinstall, open Think Deep, go to the Premium screen, and choose Restore Purchases while signed in to the Apple or Google account used for the original purchase.

You can view, change, or cancel a subscription through Apple subscription settings or Google Play subscription settings. Deleting Think Deep does not cancel a subscription.

Reminders are not appearing

Confirm that reminders are enabled in Think Deep and that notification permission is enabled in your device settings. Battery-saving or focus settings may affect when a reminder appears. Reminder schedules and selected themes remain on your device.

Exporting or deleting local data

Open Settings > Data Controls to prepare a local JSON export or delete Think Deep activity and preferences from the device. Because Think Deep has no reflection account or cloud sync, deleted local reflection data cannot be recovered by Nexceed.

What to include in a support email

Please include your device type, operating-system version, Think Deep app version, and a short description of what happened. Screenshots are helpful when appropriate, but avoid sending private reflection history or sensitive medical information.

Safety

Think Deep provides general reflection content. It is not medical care, therapy, crisis support, or an emergency service. If you feel unsafe or may harm yourself or someone else, stop using the app and contact local emergency services or a qualified crisis service.

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